Shipping & Delivery

Delivery arrangements depend on the item and your destination. Please check the product page for current availability and lead times.

Delivery for large or delicate items

Delivery is quoted and billed separately after purchase. Your payment at checkout covers the items only; delivery is not included in the product price or cart subtotal.

HCW Home will provide a separate delivery quote and invoice before dispatch. If you have questions before placing an order, please contact harry@hcwhome.com.

Local warehouse pickup

Local pickup is available from our warehouse in Holbrook, NY 11741. Select local pickup at checkout to confirm your preference.

We will contact you to arrange collection once your items are ready. Please arrange your pickup with us before visiting.

Availability and lead times

Made-to-order and pre-order items have their current lead times listed on the product page. Please refer to the individual listing when planning your project.

Questions about delivery

Email harry@hcwhome.com with the product name, quantity and destination ZIP code. For an existing purchase, please include your order number.

Damaged deliveries

If your order arrives damaged, please notify us within 24 hours of delivery. Keep the packaging and take clear photographs of the item, packaging and shipping label.

See our Returns & Exchanges page for the full policy and reporting instructions.