Customer care
Accessibility
HCW Home is working to improve the accessibility and usability of our website so that more people can browse our collection and shop with us.
Our approach
We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a guide for improvements. Our work includes clearer navigation, keyboard access, readable content, labelled forms and useful descriptions of product images.
Accessibility is an ongoing effort. This statement does not claim that every page or feature currently meets every accessibility requirement.
Tell us about an access problem
If you have difficulty accessing a page, using a form or completing a purchase, please email harry@hcwhome.com.
Include the page address, a brief description of the difficulty and how you would prefer us to contact you. Please do not include payment details in your message.
Help with products or ordering
You can also contact harry@hcwhome.com for help obtaining product information or discussing an order.